Terms and Conditions

mystorycase.com is website operated & owned by Shopping Joy Sdn Bhd. The usage of the website (the "Service") and / or the purchase of products using the website are subject to your agreement to the terms and conditions set forth herein. By accessing / registering to access the Service, you agree to these terms and conditions. If you do not agree with the terms and conditions, please do not continue using this site.

The content of the pages is for your general information and use only. Mystorycase.com reserves the rights to amend or modify the content of it’s website at any time without any prior notice. You acknowledge that this website may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

You must not modify or change in any way any part of our site or the materials on it (including without limitation video content).You agree not to distribute any part or parts of the site or any of the materials on it without our prior written permission.

Shopping Joy Sdn Bhd has the rights to use any feedbacks & comments provided/post by you whenever necessary without any obligations to you. All feedbacks and comments are merely your personal opinions. We are not responsible for any consequences arising from the feedbacks & comments.

Intellectual Property Rights

You acknowledge and agree that the images submitted to mystorycase.com are either owned by you or rightfully licensed to you for use. You may not use the Service in connection or any images that is sexually explicit or suggestive; unnecessarily violent or derogatory of any ethnic, national, racial, gender, religious, professional, disability or age group; profane or pornographic, sexual orientation, promotes alcohol, illegal drugs, tobacco, firearms/weapons (or the use of any of the foregoing); promotes any activities that may appear unsafe or dangerous; promotes any particular political agenda or message; defames, misrepresentation, or contains disparaging remarks about other people or companies; infringes on the rights of any third party or violates any law. Image submission must comply with the terms and conditions. Any misuse - directly or indirectly or infringement of the rightful owner's copyrights shall be the sole responsibility of you. Your use of any image that violate any intellectual property laws or patents shall be entirely yours and you hold Shopping Joy Sdn Bhd harmless from any claims that might arise from such misuse of the image you have submit and you agree to indemnify Shopping Joy Sdn Bhd from legal and financial liability resulting from such use.

By submitting information to mystorycase.com, you give mystorycase.com the non-exclusive, royalty-free right to use, copy and print images that you submit to the site for purposes of fulfilling your orders. You agree to comply with all applicable laws and regulations regarding your access to and use of the site and the Services.

Mystorycase.com reserves the right, at its absolute discretion to deny access to anyone accessing the website. You are not granted any rights to the site, other than the limited right to use this site. This site & the production of the phone case are strictly for personal use only, not applicable for commercial-use.

Link to other websites

Our websites may contain to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by the privacy policy by Shopping Joy Sdn Bhd. You should exercise caution and look at the privacy statement applicable to the website in question.

Product Info

Actual product colours may differ from image submitted due to screen resolution and display settings. Printing results may differ from actual photo depending on it's photo quality.

Ideal size of image uploaded best at 300dpi at the appropriate print size

For the best printing results, please provide a sharp, good quality image file (JPEG, GIF or PNG).

Return Policy

Because the product is customised, we do not practise a refund policy as we will not be able to resell the case. However, if the product is faulty or damaged, mystorycase.com at its sole discretion will reproduce or refund the amount payable. Mystorycase.com reserves the right to reject any refund of faulty or damage case without any given reasons.

All goods are checked before delivery. However we understand that the product may be damage during shipment. In the event of a faulty product, at your own expense kindly return it to us within 7 working days. Once we have received the product, we will verify the damage and reproduce a new case for you. Alternatively if you wish to get a refund, we will arrange a refund to your account.


We may communicate with you via email or sms for any promotional or service updates. You may opt out from such notifcations from us in the future.